|Q1:||Can I Purchase one brand of contacts if I have a prescription for another?|
|A1:||Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. If you would like to change the type or brand of lens you are wearing, your eyecare professional will need to help you make that choice. Once you and your eyecare professional establish what type of contact lens is best for you, simply visit our AA Lens.com website and one of our knowledgeable representatives will help you save up to 50%.
|Q2:||Can I get color lenses if I don't have a prescription?|
|A2:||Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for colored contact lenses, simply visit our web site and one of our knowledgeable representatives will help you save up to 50%.|
|Q3:||What information do I need to order my contact lenses?|
|A3:||A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or from your optometrist or optician. In most states eyecare professionals are required by law to provide you with a copy upon request. Be sure it contains all the necessary information, including expiry date, and is signed by your eyecare professional.
Hereis the information that we need:
Table of Eye Prescription Terms
|BC||Inside curve of your contact lens (8.0, 8.1, 8.2, etc.)|
|Diameter||Size of your contact lens (13.8, 14.0, 14.2, etc.)|
|Power/Sphere/Rx||Strength of your corrective lens (-1.00, -2.75, +2.25, etc.)|
|Cylinder||Strength of your astigmatism (-0.75, -1.00, -1.25, etc.)|
|Axis||Orientation of your astigmatism in degrees (170, 160, 090, etc.)|
|Plano||No refractive error|
|Pl||No refractive error|
|Add||Bifocal plus power for near distance (+1.00, +2.00, etc)|
Right Eye / Left Eye
Brand name: e.g. Acuvue, Focus, Soflens 66 Torics, etc.
Power/Sphere/Rx: a number between -20 and +20.
Base Curve (BC): a number between 8.0 and 10.0.
Diameter (DIA): a number between 13.0 and 15.0.
For astigmatic patients, we also need:
Cylinder (CYL): a number between -4.00 and +4.00.
Axis: a number etween 0° and 180°.
Cylinder and Axis are usually separated by "X" and read as"times"
Here are a few different prescription samples.
A regular prescription would look like this:
Right Eye Brand name: Optix Aqua BC 8.8 DIA:14.4 SPHERE:-2.50
Left Eye Brand name: Air Optix Aqua BC 8.4, DIA 14.0, SPHERE -2.75
A prescription for astigmatism would look like this:
Right Eye Brand name: Optix for Astigmatism
Right Eye: BC 8.8, DIA 14.4, SPHERE-2.50, CYL & AXIS:-1.25 X 180°
Left Eye Brand name: Air Optix for Astigmatism
Left Eye : BC 8.7, DIA14.0, SPHERE-4.50, CYL and AXIS:-0.75 X 95°
A Multifocal prescription for would look like this:
Right Eye Brand name: Air Optix Multifocal
Right Eye: BC 8.6, DIA 14.2, SPHERE-2.50, Add Low
Left Eye Brand name: Air Optix Multifocal
Left Eye : BC 8.6, DIA 14.2, SPHERE-2.50, Add Low
This information may appear complicated but in fact it is very straightforward. Just consult your current contact lens packaging for reference.
|Q4:||I just received my eyeglass prescription can I order contacts from it ?|
|A4:||Your eyeglass prescription only has the power part (SPH) of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter (DIA) are needed to order contact lenses. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a Contact Lens replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for contact lenses, simply visit the AALens.com web site and one of our knowledgeable representatives will help you save up to 50%.|
|Q5:||How long is my contact lens prescription valid?|
|A5:||Contact lens prescriptions are valid for as long as your doctor or eye care provider prescribes. This can be as long as 2 years and can vary widely depending on the regulations in the state that you live in, as well as your doctor's recommendations for you. Please speak with your eye care provider to see how long your contact lens prescription is valid.|
|Q6:||I don't see the contacts that I need.|
|A6:||Although we carry most major brands and types of contact lenses, we currently do not list every contact lens available online. If you are not able to locate your brand please contact us via e-mail at [email protected]. We will be happy to assist you.|
|Q7:||How can I tell if my prescription is for contacts?|
|A7:||Since contact lenses are prescribed by brand, an easy way to know for sure if you have a contact lens prescription is to look for the actual name of your contact lenses on your prescription (an eyeglasses prescription will not have this information). In addition, a contact lens prescription will usually include the power, base curve, diameter and other specific information for your contact lenses.|
|Q8:||Can I wear contacts with an astigmatic condition?|
|A8:||It may be possible for you to be fitted for contact lenses that correct your astigmatism. These lenses are referred to as Toric contact lenses. Please consult your doctor or eye care professional to see if you can benefit from this type of corrective lens.|
|Q9:||Can I wear contacts that belong to someone else?|
|A9:||NO! It is definitely not a good idea to try on or wear someone else's contact lenses. Contact lenses are regulated as medically prescribed devices that require a prescription for purchase. In addition, the sharing of contact lenses may result in the spread of micro-organisms that may prove to be detrimental to your eye health. You should only wear contact lenses prescribed specifically for you under the close supervision of a qualified eye care professional.|
|Q10:||Can I sleep in my contacts?|
|A10:||You should only sleep in your contacts or wear them for extended periods of time if your doctor or Eyecare professional recommends this. Please consult your doctor before sleeping in your contacts to make sure that it is okay for you to do so.|
|Q11:||Can contact lenses cause damage to my eye?|
|A11:||When prescribed and worn properly, most people can wear contact lenses for years with little or no problems or difficulties. However you should ALWAYS consult your doctor at the first hint of discomfort or redness.|
|Q12:||Is it safe to use my credit card on line?|
|A12:||Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to our Payment Gateway – WorldPay or PayPal - in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Firefox, Internet Explorer, Chrome and most other browsers.|
|Q13:||What are the Terms and Conditions of my purchase?|
|A13:||Our Terms and Conditions are simple:
-All customers who order replacement contact lenses must have a valid prescription which must be less than 24 months old.
-Your order must be for the same contact lenses that you are already successfully wearing. We accept no responsibility for our customers' lack of suitability to wear contact lenses.
-We rely on you to input your latest prescription through the online form.
-Customers who have been advised by a doctor not to wear contact lenses, or to stop wearing the prescribed contact lenses should not purchase.
-We reserve the right not to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk.
-By completing the online order form, you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.
-By completing the online order form, you agree and accept that you are the person responsible for the credit card and accept responsibility for all charges made on our site by your card.
|Q14:||What are your privacy policies?|
|A14:||We respect your privacy. That's why we will not disclose, rent or sell your email addresses, or other contact information to any other company. All information about you will be maintained with strict confidence. But we don't mind if you tell your friends about us. In fact "word of mouth" is one of the main reasons we are growing so quickly. We thank you for it.|
|Q15:||How does AA Lens protect the privacy of children younger than 13?|
|A15:||AALens is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is protected.|
|Q16:||What is your policy if I link to a third-party web site?|
|A16:||When you click on links that take you to third-party web sites, you will be subject to the third parties' privacy policies. AALens cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.|
|Q19:||What is your return policy?|
|A19:||AALens offers an unconditional guarantee that all our contact lenses are factory sealed and free of defects. If a lens is defective, do email us proof of delivery indicate the defect lens are return back, example image of product, postal receipt or postal service label number and we will send you a replacement at no charge.|
|Q20:||How much does the shipping and handling cost?|
|A20:||Our International (All Countries) shipping and handling cost is only USD$ 1.50 per box / quantity. Our packages are Registered Air Mail which requires customers’ signature to collect them.|
|Q21:||Why I never received any emails sent by AALens?|
|A21:||You have given an invalid email address or our emails are directed into Spam/Junk mail folder. We seek your help to add "[email protected]" and "[email protected]" to your address book as to avoid email being directed to Spam/Junk folder.
|Q22:||An error page is being displayed after i click the payment button.|
-Please don't enter special characters such as ' at billing address and shipping address.
|Q23:||How do I register and make a payment at AALens?|
|A23:||Here are the steps to register and purchasing contact lenses online.
Step 1: Choose the lens that you required.
Step 2: Enter your prescription and quantity.
Step 3: Click add to basket.
Step 4: After confirm your order, click submit order
Step 5: Enter your particular such as account information, billing address, shipping address and click payment.
Step 6: You will be redirected to PayPal in order to process the order using your credit card.
(Once your payment is successful, Paypal will redirect you to our AALens website and you will then receive Invoice payment successful message from PayPal)
After you have completed the transaction, you will receive email confirmation of the order.
|Q24:||I tried to track the package but the tracking system said there's no record of this tracking number?|
Records are shown on SingPost or other countries' tracking system once the package arrives at your Destination Post. It takes approximately 7 to 15 working days for the package to arrive Destination Post (USA) from the date we shipped the package out but it may be delayed by festive peak period, customs inspection or bad weather impacting on normal business (Tracking information is NOT-Trackable at US Postal Service, Canada Post, AusPost website and it is only available up to Arrival at Destination Post (Country Code: US) at SingPost for packages to USA, Canada and Australia ) We regret the delivery process is beyond our control thus we do not have the latest status of your package; we apologize for any inconvenience caused.
For packages to USA:
We can help you to take a further step and submit the Enquiry of Registered Article with SingPost if you confirm non-receipt of the Registered Article but we can only submit After 18 Working Days from Date of Posting. SingPost will then contact with USPS as part of their investigation and under the international postal agreement, the Destination Post may take up to 60 days to reply to SingPost. USPS will update SingPost on the progress of Enquiry by 15th, 45th and 60th day from the Date of Enquiry. (Kindly notify us if you require the submission of Enquiry).
|Q25:||Why am i being charged with an additional fees from my credit card other than paying for the product and shipping costs?|
|A25:||Visa and MasterCard have imposed a foreign transaction fee on online transactions. MasterCard has imposed this in October 2005. This fee will apply for transactions where the shopper and the merchant are in different countries. The foreign transaction fee is usually between 1-3% of the transaction value. Some card issuers may choose to absorb the charge and some pass it down to the cardholders. Please check with your card issuing bank of the additional fees that you were charged.|
|Q26:||Other Payment Methods|
|A26:||At AALens, we also allow other Payment Methods to facilitate our Customer’s convenience. We use PayPal as an Offline Payment Provider. You can send us payment through PayPal to [email protected].
When making the order, please provide us details of your order and delivery address on the PayPal Form. We will process the order when we have received the PayPal notification.
|A27:||At AALens, we do not collect Sales Taxes. Your purchases are free of Tax. However do note that your respective Country’s Customs may impose import taxes on your purchases during shipment.|
|Q28:||30-day No Questions Asked Money Back Guarantee|
At AALens, we want you to shop with confidence. We offer a 30-day no-questions asked return policy on all unopened products in their original packages. If you are unhappy for any reason, simply return all products in their original packages and we will exchange the product, or refund all charges (Except Shipping) at your option.
Please keep in mind to email us proof of delivery indicating that the package(s) are returned back. Example Image of product and Receipts or Postal service label number to ensure your case is being handle promptly. Refund (Except Shipping) will be processed after we have receive the returned package. (Return and Refund process would takes about 2-3 months depends on the progress of both postal services)