We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify both you and your shopping cart.
We do not sell, rent, or disclose your personal information to any third parties, affiliates, partners, parent companies, or subsidiaries for marketing purposes.
Our site’s registration form and Shopping Cart require users to give us contact information (like their name, email and shipping address). This information is used to process your orders.
The customer’s contact information is used to contact the customer when necessary such as to clarify an order or send a confirmation of an order. We attempt to contact customers primarily through email. If we are repeatedly unable to contact a customer by email, we will attempt phone contact.
Our site uses an order form for customers to request products. We collect visitor’s contact information (like their name and email address). Contact information from the order form is used to send orders to our customers. The customer’s contact information is used to get in touch with the visitor when necessary as previously outlined.
Our e-commerce system uses SSL (Secure Sockets Layer) – the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (like credit card number) passed from you to our Payment Gateway – PayPal – in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Firefox, Internet Explorer, Chrome and most other browsers.
The Affiliate program is a partnership between AAlens.com / AAlens.net and a linking site where the linking site receives a commission for every sale that is generated through their link. We collect a potential affiliates’ email address and website address. None of this information is rented, shared or sold.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All collected information is stored on secured servers. Access to information is strictly controlled and password-protected.
This site gives users the following options for removing their information from our database. All of the customer’s information will be removed from our database upon request – Email [email protected] / [email protected] request for removal.
This site gives users the following options for changing and modifying information previously provided. If users enter their personal information into the registration form (to be added to the AAlens.com / AAlens.net database), they may change/update their information by clicking on the “Register” button in the shopping cart area.
However, if a customer orders a product without registering and entering their username and password, their previously entered information cannot be accessed or changed/updated and the customer would need to re-enter the information.
Notification of Changes
If at some point in the future, there is a change to our information usage practices that affect your Personally Identifiable Information, we will notify you by email of the relevant changes. At the time of this message, you will be able to opt-out of this information usage by sending a message to the following email: [email protected] / [email protected]. You should also check this posted privacy statement for changes.
Contacting the Web Site
At AAlens, we value your personal privacy. WE WILL NEVER SHARE YOUR EMAIL ADDRESS, TELEPHONE NUMBER OR FINANCIAL INFORMATION WITH ANYONE. Your name and address may be shared with marketers to bring you offers of interest.
Email address/Telephone number:
Your e-mail address and telephone number will be used only by AAlens.com / AAlens.net to notify you of your order status and when it is time to re-order your pet’s medication. Occasionally we will have promotions or special offers which we feel you may benefit from and we will send you a notice. If for any reason you don’t want to receive promotions or special offers, you can simply e-mail [email protected] / [email protected] or click the Opt Out link in any e-mail that you may have received from us.
Financial Information/Online Payment Security:
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
What we collect
We may collect the following information:
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Name and address:
Occasionally we will be made aware of special offers that we feel will be of interest to you. In such cases, we will supply your name and address to the company or companies that promote or provide these special offers. If for any reason you do not want us to provide this information to anyone, you can simply email [email protected] and tell us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wish list.|
|WISHLIST_CNT||The number of items in your Wish list.|